Annual Report
2020
18/41

Expanding Customer Relations

“Corona has changed the quality of customer communication, but not adversely – quite the opposite. We notice that we are talking to clients more often and in a more focussed way. Networking with various contacts has also been speeded-up. This offers a genuine opportunity for structuring customer relations in the medium term.”

Annegret Willems, 
Head of Sales Development, dpa
From her office in her Hamburg apartment, Annegret coordinates the strategies and processes of the dpa sales team – always data-driven and attuned to performance.